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Customer Related Informations

  1. Standard operating procedures (SOP) for handling consumer’s complaints..
  2. Contact Numbers for Complaints/Emergency
  3. Notice: Emergency Online Payment of Electricity bill for the whole state of Meghalaya.
  4. Press Release : No more Bill payment through CSC/Rainbow Counter until further notices
  5. Notice : Load shedding
  6. Public Notice : Ha ka khasi In English
  7. Notice :Replacement of meters by prepaid meters under IPDS…
  8. Notice : Extension of 60% waiver of delay payment charges
  9. Public Notice : Non-Receipt of First Electric Bill…
  10. Extension of Delay Payment Charge…..
  11. Electricity Tariff 2018 – 19 (w.e.f. 1st April 2018).
  12. Notice : Related to authorities who can waive Delayed Payment Charge (DPC) and recovery of the balance outstanding dues… 
  13. A special scheme for making payment of outstanding electricity bills…
  14. Office Order relating to waiver of Delayed Payment charge and recovery…
  15. Electricity Tariff 2017 – 18
  16. Load Shedding Notice w.e.f 21.04.2017 for Shillong Distribution Circle
  17. Public Notice on Distribution Tariff for FY 2017-18.
  18. Notice : Consumers Grievances Redressal Forum.
  19. Notice : A special scheme for making payment of outstanding electricity bill with 60 % waiver of delayed payment charges….
  20. Order related to Delayed Payment Charges and recovery of the balance outstanding dues …
  21. List of InstaPay which are currently live with MePDCL for Online Bill Payment.




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